Please read this important information to understand how SeeClickFix is meant to be used and how to report emergencies or other, larger-scale issues.
What can I expect from using this system?
SeeClickFix is an easy way for residents to report concerns directly to the town and have department staff follow up to resolve the issue. Please always include a detailed address, description, and photo (if possible) to give as much information to staff as possible so they can investigate and determine the best way to address your concerns. The more detail you can offer, the quicker the issue is resolved. You are also encouraged to enter your email address on reports in order to get automated updates on the status of your issue as staff work to resolve it. When asked, also provide your phone number so we can follow up if needed (your number is not shared publicly). This system is best suited to respond to service requests like potholes, street lights, trees, garbage, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to our Operational Services Department. This method of reporting issues is not monitored 24/7. Requests placed over weekends or holidays may not be addressed until the following official business day. For public works emergencies such as water leaks, snow and ice, during the week, between the hours of 8:30 a.m. and 4:30 p.m., you can call the Public Works office at 902-742-9423 for assistance. For after-hours emergencies, please call 1-833-460-8709.
What types of things should report using this system?
This system is best suited to respond to service requests like potholes, street lights, trees, garbage, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system. Issues threatening public safety or requiring immediate attention should always be reported directly to our Operational Services Department at 902-742-9423 between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. For after-hours emergencies, please call 1-833-460-8709. If you have an emergency, please call 911.
What should NOT use this system for?
Issues threatening public safety or things needing immediate attention like downed wires, tree limbs, flooding, water main breaks, etc. should be reported directly to our Operational Services Department Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-Town of Yarmouth entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.
What if I submitted a request but haven't received a response?
The town receives several requests per day, and departments do their best to respond in a timely manner. If you submitted a request and it hasn't been resolved or there has been no communication to you about what to expect in several days, please send an email to comms@townofyarmouth.ca and a staff member will look up your request and connect with staff to get an update for you.