Accessibility Tools

Civic Addressing

Civic addresses are an identification system using a consistent method to address and locate buildings. Proper addressing is absolutely essential for emergency services, postal delivery, and many other services provided by all levels of government.

Getting a Civic Number

New civic numbers are assigned during the Development Permit Application process. When the number has been assigned by the Development Officer, the Planning & Development Department mails a notice to the owner of the property indicating the civic number. We also update the Provincial 911 system with the new civic address. For this reason, it’s very important that residents don’t assign themselves a civic number – it can interfere with first responders’ ability to help you in an emergency!

Civic Address Standards

To make sure that emergency responders can reach you, we have a common set of standards for displaying civic numbers. If you own the lot on which a building is located, you must keep the assigned civic number posted on the lot or building in the following manner:

For more complete information, the Civic Addressing By-Law is available for download on our By-Laws page.

Using 911

When a call is placed to 911, the caller's phone number, civic address, and associated Police, Fire, and Ambulance Emergency responders are listed on the 911 screen (unless the call is made from a cell phone). Under this system, even if you can’t speak when calling 911, the 911 operator can still see your civic address and send emergency responders. 911 is also able to handle TDD calls from hearing-impaired people.

The 911 center does not dispatch emergency services – instead, the operator links the caller to the appropriate dispatch agency who will dispatch the required services. As always, make sure you can be found in an emergency by posting your civic number where it can be seen clearly from the road, day or night.

Online Civic Address Search